Refund Policy
Refund Policy
At Michaels Electronics, we strive to ensure our customers are satisfied with their purchases. Our refund policy complies with the Australian Consumer Law (ACL) and applies to all purchases made in our Queensland store.
1. Change of Mind
Unfortunately, we do not offer refunds or exchanges for change of mind. We recommend you carefully consider your purchases. At owners Discretion there may be a store credit offered.
2. Faulty Products
If you receive a faulty product, you are entitled to a refund, replacement, or repair. Please note the following conditions:
- The product must be returned within a reasonable time frame.
- You must provide proof of purchase.
- The fault must be assessed and confirmed by our staff.
3. Incorrect Product
If you receive an incorrect product, please contact us immediately. We will arrange for the correct item to be sent to you, and cover any associated shipping costs.
4. Return Process
To return a product, please follow these steps:
- Contact our customer service team at info@michaelselectronics.com.au to initiate the return process.
- Provide proof of purchase and details of the issue.
- Return the product to our store at 330 Ruthven Street or arrange for shipping.
5. Conditions for Returns
- Products must be returned in their original condition, including packaging and tags.
- Products that have been used, damaged, or altered may not be eligible for a refund or exchange.
6. Refund Method
Refunds will be processed using the original payment method. Please allow 3 Business days for the refund to be processed.
7. Exceptions
Certain items are not eligible for a refund, including:
- Special Order non-stocked products
- Gift cards
- Custom Made Products
8. Contact Us
If you have any questions about our refund policy, please contact us at:
Michaels Electronics
330 Ruthven Street, Toowoomba Q 4350
07 4632 9990
info@michaelselectronics.com.au
Thank you for shopping with us. We value your business and aim to provide the best possible customer experience.